Information Technology
Information Technology
The HJUHSD Information Technology Department oversees information and communication technology throughout the District, including HJUHSD staff technical support, physical and logical network managment, staff and student account management, technology and communications equipment management, and related planning and training.
Student Accounts & Equipment
- For student account issues, please contact your school Career Center staff for assistance.
- For issues with AERIES, please contact your school Testing Secretary for assistance.
- For issues with Student Chromebooks, please contact your school Library Staff for assistance.
- For questions about policies and curriculum, please contact the Educational Services Office.
Staff Resources
- HJUHSD Staff Tech Support Center
- Google Workspace Status Dashboard Check here if experiancing issues with Google
- Aeries App Status Check here if experiancing issues with Aeries prior to submitting a ticket
- CrisisGo Web Application for Chrome Devices
- CrisisGo Application for iOS/Android/Windows
- "IS IT DOWN?" - Check the status of other HJUHSD third-party software/services
- UniFlow- Canon Copier Management
- Staff Intranet
Important Information for Seniors Purchasing Their Chromebooks
Your device will be deprovisioned on June 8th, meaning it will no longer be managed by HJUHSD.
If your Chromebook still shows the "Managed by HJUHSD" screen after June 8th, please follow these troubleshooting steps:
Step 1: Restart and Update the Operating System
-
Ensure the Chromebook is connected to Wi-Fi.
-
Click the time in the bottom-right corner, then select the Settings (gear) icon.
-
At the bottom-left of the settings menu, click About ChromeOS.
-
Under "Google ChromeOS," you will see your current version. Click Check for updates.
-
If an update installs, restart the device when prompted.
Step 2: Perform a Factory Reset (Powerwash)
If updating doesn't remove the management screen, you will need to reset the device:
-
Sign out of your Chromebook.
-
Press and hold Ctrl + Alt + Shift + R at the same time.
-
Select Restart.
-
In the box that appears, select Powerwash, then click Continue.
-
Follow the on-screen prompts and sign in with your personal Google Account.
Still having trouble? If your device is still showing as managed after trying these steps, please reach out to the HJUHSD Tech Team for assistance:
-
Phone: 559-583-5901 ext. 3136
-
Email: lsurratt@hjuhsd.k12.ca.us
Richard Braswell, Director Of Information Technology
Kevin Daluz, Network Specialist
Lindsey Surratt, System Specialist
Sharon Prichard, Student Information Specialist
Daniel McWells, Technician II
Benjamin Fernandez, Technician II
Krysten Rodriguez, Technician II
Gabriela Samperio, Technician I